Privacy Policy

SHOCKWAVE MOTO

PRIVACY POLICY

www.shockwavemoto.com

Effective Date: January 1, 2026


This Privacy Policy describes how ShockWave Moto ("we," "us," or "our") collects, uses, shares, and protects information about you when you visit www.shockwavemoto.com (the "Site") or make a purchase from us. By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

We are committed to handling your personal information responsibly and in compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and, where applicable, the General Data Protection Regulation (GDPR).


1. PRODUCT DISCLAIMER

ShockWave Moto sells aftermarket, replica-style, and inspired accessories and decorative products. Certain products on this Site may reference brand names such as Fox, Protaper, Baja Designs, Surron, Super73, and others. These products are NOT authentic products manufactured, endorsed, sponsored, or affiliated with those brands in any way. They are non-genuine replica or inspired products sold for aesthetic, decorative, or functional purposes only.

All third-party brand names, trademarks, and logos referenced on this Site are the property of their respective owners and are used solely for descriptive identification purposes. ShockWave Moto makes no claim of association with or endorsement by any such brand.

By purchasing any product from ShockWave Moto, you acknowledge that you understand the non-genuine nature of replica or inspired products and that you are not purchasing an authentic branded item.


2. INFORMATION WE COLLECT

2.1 – Information You Provide Directly

When you create an account, place an order, subscribe to our email list, or contact us, we may collect:

  • Full name

  • Email address

  • Billing address and shipping address

  • Phone number (if provided)

  • Payment information (processed and stored by Shopify and third-party payment processors — we do not store raw card numbers)

  • Order details and purchase history

  • Messages or inquiries you send us

2.2 – Information Collected Automatically

When you visit the Site, we and our third-party service providers may automatically collect:

  • IP address and approximate geographic location

  • Browser type and version

  • Device type and operating system

  • Pages viewed, time spent on pages, and referring URLs

  • Clickstream data and browsing behavior on the Site

  • Cookies, pixel tags, and similar tracking technologies (see Section 6)

2.3 – Information from Third Parties

We may receive information about you from third-party sources, including:

  • Shopify, our e-commerce platform provider, which processes transactions and provides analytics

  • Payment processors such as PayPal, Shop Pay, Apple Pay, Google Pay, and credit card networks

  • Social media platforms (Instagram, YouTube, TikTok) if you interact with our accounts or click through to our Site from those platforms

  • Marketing and analytics tools that help us understand how visitors use the Site


3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 – Order Fulfillment and Customer Service

  • To process and fulfill your orders, including shipping and delivery

  • To communicate with you about your order status, tracking, and any issues that arise

  • To process returns, refunds, and exchanges

  • To respond to your questions, requests, and support inquiries

3.2 – Account Management

  • To create and maintain your account on the Site

  • To allow you to view your order history and manage your preferences

  • To verify your identity when you log in

3.3 – Marketing and Communications

  • To send you promotional emails, discount codes, and product updates if you have subscribed or consented

  • To personalize the content and offers you see on the Site

  • To run advertising campaigns on social media and other platforms based on your interactions with us

3.4 – Site Operation and Improvement

  • To monitor and analyze traffic patterns and usage to improve the Site experience

  • To detect, investigate, and prevent fraudulent transactions and other illegal activities

  • To enforce our Terms of Service and other policies

  • To comply with legal obligations


4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information for monetary compensation. However, we may share your information in the following circumstances:

4.1 – Service Providers

We share information with trusted third-party vendors who assist us in operating the Site and fulfilling orders, including:

  • Shopify (e-commerce platform and data hosting)

  • Payment processors (PayPal, Stripe, Shop Pay, Apple Pay, Google Pay, Amazon Pay, Discover, Diners Club, Mastercard, Visa, American Express)

  • Shipping carriers (USPS, UPS, FedEx, or others) who receive your name and address to deliver your order

  • Email marketing platforms used to send newsletters and promotional communications

  • Analytics providers (such as Google Analytics) that help us understand Site usage

These service providers are authorized to use your information only as necessary to provide services to us and are bound by confidentiality obligations.

4.2 – Legal Requirements

We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to:

  • Comply with a legal obligation, subpoena, court order, or government request

  • Protect the rights, property, or safety of ShockWave Moto, our customers, or the public

  • Detect, prevent, or address fraud, security issues, or technical problems

4.3 – Business Transfers

If ShockWave Moto is involved in a merger, acquisition, sale of assets, or other business transfer, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Site before your information becomes subject to a different privacy policy.

4.4 – With Your Consent

We may share your information for other purposes with your explicit consent.


5. INTERNATIONAL DATA TRANSFERS

ShockWave Moto operates in the United States. If you are located outside the United States, please be aware that the information you provide to us will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Additionally, because we source certain products from international suppliers (including vendors based in China and other countries via platforms such as Alibaba and AliExpress), some of your order-related information (such as name and shipping address) may be accessed by or shared with these suppliers only to the minimum extent necessary to fulfill your order. We do not share payment information with international suppliers.

By using the Site and providing your information, you consent to this transfer and processing.


6. COOKIES AND TRACKING TECHNOLOGIES

6.1 – What We Use

We and our third-party partners use cookies, web beacons, pixel tags, and similar technologies to:

  • Keep your shopping cart active between sessions

  • Remember your login status and preferences

  • Analyze how visitors interact with the Site

  • Deliver targeted advertising on our Site and third-party platforms

  • Measure the effectiveness of our marketing campaigns

6.2 – Types of Cookies

  • Essential Cookies: Required for core Site functionality such as the shopping cart and checkout process. These cannot be disabled without affecting Site performance.

  • Analytics Cookies: Used by tools such as Google Analytics to collect anonymized data about how visitors use the Site.

  • Marketing Cookies: Used to show you relevant advertisements on platforms like Instagram, YouTube, TikTok, and Google.

  • Preference Cookies: Used to remember your settings and personalize your experience.

6.3 – Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies; however, doing so may affect the functionality of the Site, including your ability to complete a purchase. You may also opt out of interest-based advertising through the Digital Advertising Alliance at www.aboutads.info or the Network Advertising Initiative at www.networkadvertising.org.


7. EMAIL COMMUNICATIONS AND MARKETING

If you subscribe to our email list through the Site, you consent to receiving promotional emails from ShockWave Moto, including discount codes, new product announcements, and other marketing content. You may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.

Please note that even if you unsubscribe from marketing emails, we may still send you transactional communications related to an active order, return, or account matter.


8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order information is retained for a minimum of five (5) years for accounting, tax, and legal compliance purposes.

  • Account information is retained for as long as your account is active or as needed to provide services.

  • Marketing preferences and email subscription records are retained until you unsubscribe or request deletion.

  • Cookies and analytics data are subject to the retention periods set by the applicable third-party providers.

When we no longer need your information, we will securely delete or anonymize it.


9. DATA SECURITY

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. Our Site is operated through Shopify, which maintains industry-standard security practices including SSL/TLS encryption for data in transit.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You use the Site and provide information at your own risk. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.


10. CHILDREN'S PRIVACY

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not use the Site or provide any information to us.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

Additionally, our 3D-printed decorative model bikes are not intended for children under 18. We encourage parents and guardians to supervise all online activity and purchases made by minors in their household.


11. YOUR PRIVACY RIGHTS

11.1 – California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, how it is used, and with whom it is shared.

  • Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions.

  • Right to Opt Out of Sale: We do not sell your personal information for monetary compensation. However, if we engage in data sharing practices that qualify as a "sale" under the CCPA, you have the right to opt out.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised a privacy right.

To exercise your California privacy rights, please contact us using the information in Section 14. We will respond to verified requests within 45 days, with the option to extend the response period by an additional 45 days where reasonably necessary.

11.2 – EU/EEA and UK Residents (GDPR)

If you are located in the European Union, European Economic Area, or United Kingdom, you may have additional rights under the GDPR, including:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain circumstances.

  • Right to Restrict Processing: Request that we limit how we use your data in certain situations.

  • Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.

  • Right to Object: Object to our processing of your data for direct marketing or on grounds relating to your particular situation.

To exercise these rights, please contact us using the information in Section 14. We will respond within the timeframes required by applicable law. You also have the right to lodge a complaint with your local data protection authority.

11.3 – All Users

Regardless of your location, you may at any time:

  • Opt out of marketing emails by clicking "unsubscribe" in any promotional email

  • Request access to or correction of your personal information by contacting us

  • Request deletion of your account and associated personal information, subject to legal retention requirements


12. THIRD-PARTY LINKS AND SOCIAL MEDIA

The Site may contain links to third-party websites, including our social media profiles on Instagram, YouTube, and TikTok. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of any third-party website or platform. We encourage you to review the privacy policies of any third-party site you visit.

If you interact with our social media accounts or click on advertisements placed on third-party platforms, those platforms may collect information about you in accordance with their own privacy policies. ShockWave Moto does not control and is not responsible for the data practices of Instagram (Meta), YouTube (Google), or TikTok.


13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or through a notice on the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.


14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

ShockWave Moto

Website: www.shockwavemoto.com

Social Media: @shockwavemoto (Instagram, YouTube, TikTok)

We will make every effort to respond to your inquiry within 30 days.


ACKNOWLEDGMENT

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS. IF YOU DO NOT AGREE, PLEASE DISCONTINUE USE OF THE SITE IMMEDIATELY.